Customer service

Emoto, Euopean Trust Mark

You can download our customerservice as pdf.

We send worldwide, just get in touch by phone or email!

Customers Prices
All prices are including 21% VAT.

Prices for EU Business
If your business is registered succesfully with a valid VAT number all prices are exclusive VAT. If you have trouble registering your VAT number please try again, it is due to a time-out for validating the VAT number.

Customers and Businesses outside the EU
All prices are excluding VAT, please apply for an account by dropping me an email or phonecall.

Mastervolt
On stock products ordered before 17:00 hours are send out the same day.
Orders from € 500.00 excl. 21% vat (if in stock at Mastervolt and depending on type of product) are shipped same day or next day.
Orders up to € 350,00 excl. 21% vat are ordered 2 times a week on Mondays and Thursdays and sent out 3 working days later.

Transport options
We basically send wordlwide, so is your country not listed please get in touch with us and we are happy to give you 200% service!
English language For EU customers: please inquire for your parcelcosts and we will make you a suited offer, all parcels are send with GLS, Postnl or UPS.
Standard shippingprice for packages up to 31,5 kg starts from € 13,31 incl. 21% VAT. 

Worldwide for parcels upto 10 kg with insurance service € 70,00 and for parcels up to 20 kg € 120,00.

The Netherlands: € 5,00
Belgium: € 14,52
Germany: € 14,52
Greece: € 51,00
Luxembourg: € 19,36
France: € 21,78
United Kingdom: € 21,78
Denmark: € 21,78
Austria: € 20,57
ltaly: € 25,41
Sweden: € 26,62
Spain: € 29,04
Finland: € 31,46
Ireland: € 44,77
Norway: 10 kg € 41,14 | 20 kg € 52,03
Switzerland: 10 kg € 34,00 | 20 kg € 43,00
Turkey: 2 kg € 25 | 10 kg € 40 | 20 kg € 50

New Zealand: 10 kg € 70,00 | 20 kg € 120,00
Australia: 10 kg € 70,00 | 20 kg € 120,00
USA: 10 kg € 70,00 | 20 kg € 120,00
Japan: 10 kg € 70,00 | 20 kg € 120,00

Payment options
Wij accept:

  • Banktransfer
  • iDEAL
  • Belfius Direct Net
  • KBC/CBC Payment Button
  • Focum achteraf betalen (Costs € 2,50)
  • iDEAL QR code
  • bunq
  • Bankcontact
  • Giropay
  • Sofort
  • Mastercard, Maesto, Visa en V-Pay (with a maximum order of € 2000) - 1.8% transaction fee

Depending on the payment method you will see in the checkout process the accounted transaction fee.

For these payments we use the service of our payment providers  Sisow (www.sisow.nl) & Mollie (www.mollie.com)

Amrit Watersport betalingen 

Banktransfer into our bankaccount in The Netherlands.

Triodos Bank
IBAN: NL68 TRIO 0390 1532 81
BIC: TRIONL2U

Chamber of Commerce: 09098989
VAT number: NL099777563B01